Blackhouse Vineyard b&b Terms and Conditions are set out for the safety and enjoyment of all guests staying. The person checking into the unit acknowledges and agrees that these conditions apply and extend to any person occupying or visiting Blackhouse Vineyard b&b and/or using the facilities in the complex at the invitation of or with authority of the Guest. Guests agree to pay all charges incurred by them and their visitors during their stay including any fees or charges incurred as a result of a breach of the terms and conditions below.
Bookings: All bookings made in person or over the phone require a valid credit card number and expiry to confirm the reservation. These details are held for security purposes on file and we do not charge until arrival/departure depending on the guest’s preference.
Cancellations made within 48 hours prior of your arrival date will incur charges for the full first night’s accommodation or loss of deposit.
Check-in is from 4pm on the day of arrival and check-out is before 9am on the day of departure, unless otherwise agreed. For early check-in/late check-out please make prior arrangements with management.
No Show: Guests that fail to arrive without any prior explanation to management will be treated as a “No Show” and as such may be liable for the full accommodation charge.
Deposit Policy: No reservation will be secured without valid credit card details or deposit for the full room rate for the booking. The deposit must be received within 5 working days from the time the reservation was first made.
Refunds: A full refund is made when more than 48 hours’ cancellation notice is given.
Final Payment: Final payment is required upon departure except when prior arrangements have been made with management.
Unpaid accounts will be liable for any collection costs incurred by Blackhouse Vineyard b&b; and penalty interest of 1% for each day that the account remains overdue will be charged.
Payment Methods: Visa, Debit cards, cash and online payment. Online payments must be received in full prior to the booking.
Blackhouse Vineyard b&b does not accept account payment by cheque.
Pre-bookings: Pre-booking is recommended during peak seasons.
Departure Time: All guests must check out before 9am on the day of departure unless prior arrangements have been made with management. If a later departure time is required there will be charge of 1 night’s accommodation.
Additional Charges:
Dry-Cleaning bedspreads, duvets and valances: $50 per item
Extra care room cleaning surcharge: $50 per room
Carpet cleaning: $70 per room
Damage to rooms: cost of repair to new/replacement and loss of accommodation during repair/replacement
Breakages: cost of repair to new/replacement and loss of accommodation during repair/replacement
Missing chattels: cost of replacement and loss of accommodation until replaced
Lost property returns: arrangement required with management
Smoking: We are a non smoking facility, any smoking on the property is strictly prohibited. If the smoking policy is breached, 2 nights’ full accommodation with the accumulated accommodation accounts, will be charged without reinstatement and the guest may have to arrange another accommodation instantaneously.